How does onboarding and training work?

One of our Implementation Specialists will be with you and guide you through our 6-step onboarding process. Step 1 Kickoff: We will get to know each other and discuss your current workflows, pain points, and goals for implementing ServiceCore Step 2 Data: We will work with you to import as much of your existing data as possible. We have built a data ingestion tool that can import data from a wide variety of other software platforms or from spreadsheets. Step 3 Configuring your Account: We use a consultative approach to help you configure your account so that you get the most value out of ServiceCore Step 4 Training: We will train your company on all aspects of ServiceCore from Order Entry, to route optimization and batch billing. Our training sessions aren’t just general ServiceCore trainings, they are tailored to your company and your workflows so that your employees understand how to use ServiceCore Step 5 Go-live: This is the moment that you have been waiting for and is when you will be using all the ServiceCore features. Step 6 Support: When you are feeling comfortable with ServiceCore, it is time to transition you to our large, US based support team who will provide assistance, advice, and solutions moving forward. These are real people that you can pick up the phone and speak with!